Services > Writing and editing

Writing and editing

Words matter, every single one of them

Whether you need new digital content or are looking to improve what you already have, we can help you write content that’s clear, useful, accurate and accessible.

Content can make or break the user experience, so it’s worth doing well. And you’ll create better content if it’s carefully planned around user needs and organisational goals.

That’s why our writing and editing services are part of a content design process and guided by a content strategy. This means we:

  • follow clear guidelines
  • meet quality criteria for readability, accessibility, terminology and style
  • work collaboratively with subject matter experts
  • deliver content that meets user needs
  • share our expertise along the way
  • proofread every word to make sure nothing slips through.

The result is content in plain language that builds trust and helps people make decisions. Content that’s structured to make it easier and faster to read and learn.

And to make sure it really works, we can test it with real users.

Below are a few of the organisations we’ve helped with writing and editing content.

Our success stories

  • National Debt Helpline

    Clarifying complex information

    For the website that supports the National Debt Helpline, we consolidated and rewrote content from multiple sites to deliver clear, accessible and step-by-step information for people in financial difficulty.

  • Victorian Civil and Administrative Tribunal (VCAT)

    Improving the customer experience

    We wrote and edited content for a suite of standard correspondence and hearing notices to help people understand VCAT’s processes – in plain English and consistent with the tribunal’s legislative requirements.

  • Victorian Skills Gateway

    Making better career decisions

    We worked with the team at the Department of Education and Training to write content for a new task-based structure that put the user first – helping everyone make better career decisions.

Get in touch

Contact us for help writing and editing your digital content.